Return and refund policy

Return and Refund Policy for Láska by Kerol

Last updated: 26.9. 2023

Thank you for shopping at Láska by Kerol. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have the right to return products purchased from Láska by Kerol within 14 days of receiving your order, without providing any reason. To initiate a return, please follow these steps:

1. Contact our Customer Service team at info@laskabykerol.com to inform us of your intent to return the product.

2. Ensure the product is in its original, unused, and undamaged condition, with all tags and labels intact.

3. Carefully package the product to prevent damage during transit.

4. Include a copy of your order confirmation or packing slip inside the package.

5. Ship the product to the return address provided by our Customer Service team. You are responsible for return shipping costs.

Refunds

Once we receive your returned product, we will inspect it and notify you of the status of your refund. Please note the following conditions:

1. If the product is in its original condition and meets our return policy criteria, we will process a refund to your original payment method within 5 business days.

2. Shipping and handling charges are non-refundable.

3. If the product does not meet our return policy criteria, we reserve the right to reject the return and will notify you accordingly.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow our return process for the unwanted item and place a new order for the desired item.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Service team within 14 days of receiving your order. We will provide instructions on how to return the item, and we will either refund your purchase or send you a replacement, depending on your preference and product availability.

Cancellations

If you wish to cancel an order that has not yet been shipped, please contact our Customer Service team as soon as possible. If the order has already been shipped, you will need to follow our return process upon receipt of the order.

Contact Information

If you have any questions or need further assistance with our Return and Refund Policy, please contact our Customer Service team at info@laskabykerol.com or +420739668981